Privacy Policy

Softtouch Cuisine (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit softtouchcuisine.com, place an order, or interact with us, and how we use and protect that information.

1. Information We Collect

Information you provide directly

When you place an order or contact us, we collect:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Order details (items, quantities, special instructions)
• Any messages or inquiries you send us

Payment information

All payment transactions are processed by Stripe, a PCI-DSS compliant payment processor. We do not receive, store, or have access to your credit or debit card details. Stripe's privacy practices are governed by Stripe's Privacy Policy.

Information collected automatically

When you browse our website, we may automatically collect basic technical information such as your IP address, browser type, device type, pages visited, and referring URLs. This information is used solely to maintain and improve our website.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmation and shipping notification emails
• Allow you to track your order using your email and order number
• Respond to your questions and customer service requests
• Generate shipping labels and coordinate delivery with our courier partners
• Comply with legal obligations (e.g., tax and accounting requirements)
• Detect and prevent fraud
• Improve our website and services

We do not sell your personal information to third parties, and we do not use your data for advertising or marketing without your explicit consent.

3. How We Share Your Information

We share your information only with trusted service providers who help us operate our business. These include:

All service providers are contractually obligated to use your information only for the purpose of providing their service to us and to protect it appropriately. We may also disclose your information if required by law or to protect our legal rights.

4. Shopping Cart & Local Storage

Your shopping cart is stored locally on your device using browser localStorage. This data never leaves your device until you proceed to checkout. We do not use tracking cookies to monitor your browsing activity across other websites.

5. Data Retention

We retain your order information (name, email, address, order details) for as long as necessary to fulfill your order and comply with our legal and accounting obligations — typically 7 years in line with standard business record-keeping requirements. If you would like to request deletion of your data, please contact us (subject to applicable legal obligations).

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses HTTPS encryption, and payment data is handled exclusively by Stripe's secure, PCI-compliant infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to certain uses of your data

California residents (CCPA): You have the right to know what personal information we collect, to request deletion, and to opt out of the sale of personal information. We do not sell your personal information.

To exercise any of these rights, please contact us at softouchbybryte@gmail.com.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately and we will take steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites (such as social media pages or partner sites). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at: